OEM Client Care Pro - Tier 1 Tech Support

PureCars Technologies, LLC; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

PureCars Technologies, LLC is seeking a Tier 1 Technical Support specialist to service AutoAlert customers via phone, email, and chat. You will strive for one-call resolution and guide customers to training materials while becoming the SME for our product suite.

Strong communication and problem-solving skills are essential. Ideal candidates have service-oriented experience, proficiency with Salesforce, and a bachelor’s or associate degree.

Qualifications

• Previous experience in service-oriented industry
• Proficiency in Salesforce
• Competency with computer applications and programs
• Strong business acumen and communication skills (written and verbal)
• Relationship Management experience
• Detail Oriented
• Confidentiality
• Presentation or training experience a plus
• Automotive experience preferred
• Associate or bachelor’s degree preferred

Responsibilities

• Handle inbound customer inquiries from phone, email, and chat
• Diagnose initial inbound tickets within two hours of submission
• Create comprehensive Salesforce tickets detailing inbound communication received
• Close tickets via One-Call resolution or elevate customer experiences
• Provide necessary supporting documentation to appropriate team members for escalated issues
• Maintain clear and consistent communication with customers during troubleshooting
• Work on projects in Trello or related tools

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

Associate or Bachelor’s degree

Tools

Salesforce

Job description

PureCars Technologies, LLC is seeking a Tier 1 Technical Support specialist to service AutoAlert customers via phone, email, and chat. You will strive for one-call resolution and guide customers to training materials while becoming the SME for our product suite.

Strong communication and problem-solving skills are essential. Ideal candidates have service-oriented experience, proficiency with Salesforce, and a bachelor’s or associate degree.