Automotive Tech Support Specialist I

Daimler Truck North America LLC.; Northern (KY); Hybrid; USD 58,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401k company match

4 weeks vacation

13+ holidays

8 weeks parental leave

Healthcare plans

Wellness programs

Tuition assistance

Volunteer paid time off

Disability plans

Onsite fitness

Job summary

Daimler Truck North America LLC is seeking a Technical Support Specialist I to deliver frontline technical service to customers and dealer staff. You will help resolve field issues and apply our warranty processes, documenting actions and coordinating with internal teams.

The role emphasizes problem solving, collaboration, and continuous improvement of call center workflows. Onsite work is available in multiple U.S. locations and relocation assistance is not provided.

Qualifications

• Experience with automotive electrical systems and fault diagnosis.
• Strong communication, written and verbal.
• Ability to work with cross-functional teams in a service/support environment.

Responsibilities

• Maintain service records with proper documentation of issues and actions.
• Assist in developing service bulletins and updates.
• Review technical content for accuracy and clarity in manuals and guides.
• Provide service support for all FCCC model lines.
• Contribute to call center process improvements and knowledge base.
• May require holiday coverage as part of a 24/7 call center.

Skills

Conflict resolution

Automotive electrical systems

Teamwork

MS Office

Excellent communication

Education

Associate degree in automotive technology

Tools

MS Office

Excel

Job description

Daimler Truck North America LLC is seeking a Technical Support Specialist I to deliver frontline technical service to customers and dealer staff. You will help resolve field issues and apply our warranty processes, documenting actions and coordinating with internal teams.

The role emphasizes problem solving, collaboration, and continuous improvement of call center workflows. Onsite work is available in multiple U.S. locations and relocation assistance is not provided.