Automotive Tech Support Specialist I

Daimler Truck North America; High Point (NC); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

401(k) company match

4 weeks vacation + holidays

Job summary

Daimler Truck North America is seeking a Technical Support Specialist I to deliver frontline technical service support to customers and dealer staff. You will help resolve field issues and apply our warranty processes, interfacing with customers and partners to solve problems.

The role involves documenting service records, collaborating with cross-functional teams, and supporting continuous improvement of call center operations. Some holiday coverage may be required.

Qualifications

• Experience with conflict resolution.
• Understanding of automotive electrical systems and controls.
• Demonstrated teamwork and cross-functional collaboration.
• Proficient in Microsoft Office and Excel.

Responsibilities

• Maintain service records on vehicles, documenting problems, actions, and warranty commitments.
• Assist in developing service bulletins, campaigns and updates.
• Review technical content for technical literature.
• Responsible for service of all FCCC model lines.
• Participate in continuous improvement of call center processes.
• Some holiday coverage may be required.

Skills

Conflict resolution

Automotive electrical systems

Teamwork

Microsoft Office

Written and verbal communication

Education

Associate degree in automotive

Tools

Microsoft Office

Excel

Job description

Daimler Truck North America is seeking a Technical Support Specialist I to deliver frontline technical service support to customers and dealer staff. You will help resolve field issues and apply our warranty processes, interfacing with customers and partners to solve problems.

The role involves documenting service records, collaborating with cross-functional teams, and supporting continuous improvement of call center operations. Some holiday coverage may be required.