Technical Support Representative

Insight Global; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking a Technical Support Representative to support a global commercial vehicle supplier in the Auburn Hills, Michigan area. You will take inbound phone calls from truck drivers, shop foremen, dealership technicians, and warranty analysts, diagnosing issues and guiding resolutions.

You will work in an open, collaborative call center environment with about 15 team members, assisting with troubleshooting, warranty claims, and maintenance system support using CRM tools while

Qualifications

• High School Diploma or GED
• Electrical or Automotive experience
• Customer service experience (phone-based preferred)
• CRM experience
• Strong soft skills and communication ability

Responsibilities

• Take inbound calls from truck drivers, shop foremen, dealership technicians, and warranty analysts.
• Troubleshoot and diagnose technical issues related to product support, warranty claims, and maintenance systems for medium and heavy-duty truck components.
• Work in an open, collaborative call center environment with a team of about 15 Technical Support Representatives.

Skills

Strong soft skills

Communication ability

Customer service experience

CRM experience

Education

High School Diploma or GED

Associate or Bachelor’s Degree (Automotive Tech, Engineering)

Tools

CRM

Job description

Insight Global is looking for a Technical Support Representative to support a global commercial vehicle supplier in the Auburn Hills, Michigan area. This individual will take inbound phone calls from truck drivers, shop foremen, dealership technicians, and warranty analysts.

They will assist with troubleshooting and diagnosing technical issues related to product support, warranty claims, and maintenance systems for medium and heavy-duty truck and trailer components.

This role operates in an open, collaborative call center environment and requires the ability to work on a computer and keyboard while speaking with customers on the phone. The team consists of approximately 15 Technical Support Representatives and encourages teamwork and shared problem-solving.

Must Haves:

• High School Diploma or GED
• Electrical or Automotive experience
• Customer service experience (phone-based preferred)
• CRM experience
• Strong soft skills and communication ability

Plusses:

• Associate or bachelor’s Degree (Automotive Technology, Engineering, or related field)
• Experience working at a dealership or automotive support store (AutoZone, O’Reilly’s, NAPA, Advanced Auto Parts)
• Warranty knowledge
• Experience or knowledge of air disc brakes