Automotive Tech Support Specialist — 24/7 Help Desk

Daimler Truck North America

Gaffney (SC)

On-site

USD 58,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus

401k match

Paid vacation

Paid holidays

Parental leave

Healthcare plans

Tuition assistance

Wellness programs

Onsite fitness

Job summary

Daimler Truck North America in Gaffney, SC is seeking a Technical Support Specialist I to provide technical service support to customers and dealer staff, documenting issues and guiding warranty resolutions. You will maintain service records, assist in developing service bulletins, review technical content, and support FCCC model lines.

This is a 24/7 call-center environment with occasional holiday coverage.

Qualifications

Knowledge and experience with conflict resolution.
Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls.
Demonstrated teamwork skills, including cross-functional collaboration.
Microsoft Office and Excel.
Excellent written and verbal communication skills.

Responsibilities

Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
Assist in the development of service bulletins, campaigns and updates.
Review technical content for technical literature.
Responsible for service of all FCCC model lines.
Participate in continuous improvement of call center processes.
Being a 24/7 call center, some holiday coverage may be required.