Automotive Tech Support Specialist – Customer Care

Holley Performance; Sanford (FL); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Education assistance

Job summary

Holley Performance is seeking a customer-focused Technical Service Representative for our onsite Sanford, FL location. The role centers on assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support, rather than internal IT tasks.

Ideal candidates have strong communication skills, a background in customer service or technical support, and a passion for automotive technology.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Experience in customer service/technical support preferred.

Responsibilities

• Responds to end-user, dealer, and distributor inquiries regarding products and issues.
• Assist with troubleshooting and determine source of customer problems via phone or email.
• Document issues and resolutions in the ticketing system; communicate updates to customers.

Skills

Communication

Customer service

Technical support

Teamwork

Phone/email support

Education

High School Diploma

Tools

MS Excel

MS Word

MS Outlook

Internet

Job description

Holley Performance is seeking a customer-focused Technical Service Representative for our onsite Sanford, FL location. The role centers on assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support, rather than internal IT tasks.

Ideal candidates have strong communication skills, a background in customer service or technical support, and a passion for automotive technology.