Tech Service Representative

Holley Performance Products, Inc.; Sanford (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

401(k) match

PTO and holidays

EAP

Life insurance

Employee discounts

Education assistance

Job summary

Holley Performance Products, Inc. in Sanford, FL is hiring a full-time Technical Service Representative focused on customer inquiries, troubleshooting, and technical support for dealers, distributors, and end-users.

You will interface with engineering and other teams to deliver timely solutions and uphold service standards. The role requires automotive knowledge, strong communication, and the ability to work Monday–Friday on-site in Sanford.

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication.
• Ability to concentrate on calls 6–8 hrs daily.
• Availability to work Monday–Friday.
• Must work as a CSR for at least 3 months or CSR-certified.
• 1 year of customer service/technical support preferred.
• Knowledge of gas/diesel engines and automotive tech preferred.
• Hands-on vehicle/Performance product experience preferred.
• Experience in automotive industry a plus.
• Proficient with MS Excel, Word, Outlook; able to learn CS software.
• Team-oriented and quick learner.
• Familiar with basic vehicle functions; automotive enthusiast a plus.

Responsibilities

• Respond to inquiries from end-users, dealers, and distributors about products.
• Troubleshoot and locate root causes; respond by phone or email.
• Identify, research, and resolve issues using tech manuals, Apex, or bug tracker.
• Coordinate with engineering for long-term solutions to frequent problems.
• Maintain knowledge of all products and automotive technology.
• Complete call logs, RMAs, and reports.
• Collaborate with cross-functional teams to ensure high service levels.
• Conduct outbound calls or emails with updates (RMA status, pricing, questions).
• Learn customer product usage and verify applications work as expected.

Skills

Communication skills

Customer service

Teamwork

Learning quickly

Education

High School Diploma

Tools

MS Excel

MS Word

MS Outlook

Internet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tech Service Dom Tuning Full Time FL - Sanford, Sanford, FL, US

4 days ago Requisition ID: 1858

Location:Holley Tuning Group - Onsite, Sanford, FL

Earn commission!

This is acustomer service-focused Technical Service Representative role, not an IT position. The primary responsibilities involveassisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support, rather than performing internal IT functions.

Duties/Responsibilities:

• Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
• Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone or email.
• Identify, research, and resolve customer issues using the Tech web, tech manuals, departmental training, or Apex.
• Interface with engineering and technical teams todeterminelong-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
• Maintain thorough understanding of all products as well as automotive technology in general
• Complete call logs, RMA’s, and reports using Apex.
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Learn customer uses of various products and assist with verifying that their applications work as expected

Qualifications/Required Experience:

• High School Diploma or equivalent required
• Excellent written and verbal communication skills.
• Ability to maintain concentration while on the phone for 6-8hrsper day
• Availability to work Monday through Friday
• Must work as a CSR for at least 3 months or be certified in CSR requirements.
• One year of customer service/technical support experience preferred
• Working knowledge of gas and diesel engines and automotive technology preferred
• Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus
• Demonstrate high level of dependability
• Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications
• Ability to work in a team-oriented environment and learn new ideas/methods quickly
• Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus

Why Holley Is a Great Place to Work

At Holley, we’re more than a performance parts company—we’re a community of enthusiasts, innovators, and problem-solvers. We offer a competitive benefits package and a culture that values both performance and people.

• Competitive medical, dental, and vision coverage starting day one.
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance program

Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.

If you require assistance or accommodation due to a disability during the application process, please contact human resources.