Automotive Technical Customer Service Specialist

Lippert; Altoona (WI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Inclusive company culture

Medical, dental, vision benefits

401k with employer match

Paid vacation and holidays

Résumé du poste

Lippert is seeking an Automotive Technical Customer Support Specialist to assist customers with technical questions and troubleshoot product issues. You will communicate product updates and gather feedback to improve the customer experience.

Ideal candidates have at least 2 years in automotive customer relations and are proficient in Microsoft Office. This is a full-time on-site role supporting Lippert customers in the United States.

Qualifications

• 2 years of experience in customer relations in the automotive service field preferred.
• Proficiency with Microsoft Office.

Responsabilités

• Research and develop technical information and materials.
• Research and develop product information and catalogs.
• Research and develop of competitive catalogs.
• Maintain computer records.
• Communicate with outside vendors and sales representatives.
• Solve customer/vendor issues.
• Answer customer product questions using Lippert product knowledge and catalogs.
• Perform other duties as assigned.

Connaissances

Microsoft Office

Customer relations

Description du poste

Overview

Join the Lippert Team!

LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

Automotive Technical Customer Support Specialist

Our Technical Customer Service Specialists interface with customers on the technical aspects of our products and services. They provide problem resolution and troubleshooting to customers as well as play a key role in communication of product updates. They seek feedback from internal and external customers to improve customer experience.

Duties and Responsibilities:

• Research and develop technical information and materials.
• Research and develop product information and catalogs.
• Research and develop of competitive catalogs.
• Maintain computer records.
• Communicate with outside vendors and sales representatives.
• Solve customer/vendor issues.
• Answer customer product questions using LIPPERT product knowledge and catalogs.
• Perform other duties as assigned.

Qualifications:

• Computer Skills: Microsoft Office
• Work Experience: 2 years of experience in Customer Relations in the automotive service field preferred

Work Authorization/Security Clearance:

Must be eligible to work for any employer in the US.

Why We are Different:

At LIPPERT, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive, and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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