Automotive Tech Support & Customer Experience Specialist

Stainless Works; Streetsboro (OH); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Stainless Works in Streetsboro, Ohio, is seeking an Automotive Technical Support & Customer Service Specialist. This full-time, on-site role provides technical assistance to customers and distributors regarding performance headers, exhaust systems, and custom stainless components.

You will respond to phone, email, and online inquiries, guide customers through fitment questions, process orders, and coordinate with production and shipping teams while supporting returns and warranties.

Qualifikationen

• Strong automotive knowledge and ability to read installation instructions.
• Proven customer service experience with phone and email support.
• Troubleshooting ability for fitment or performance concerns.
• Proficient with CRM or ticketing systems and order entry.
• On-site manufacturing environment adaptability and teamwork.
• Experience in automotive parts or performance aftermarket preferred.
• High school diploma; automotive training a plus.

Aufgaben

• Provide technical assistance to customers and distributors on headers and exhaust systems.
• Answer inquiries by phone, email, and online chat and guide fitment questions.
• Process orders and coordinate with production and shipping teams.
• Assist with returns, warranty inquiries, and knowledge base contributions.
• Collaborate with internal teams and maintain professional customer relationships.

Kenntnisse

Automotive knowledge

Customer service

Troubleshooting

CRM / ticketing experience

On-site manufacturing

Automotive parts experience

Ausbildung

High school diploma

Automotive technical training (plus)

Tools

CRM software

Order entry systems

Jobbeschreibung

Stainless Works in Streetsboro, Ohio, is seeking an Automotive Technical Support & Customer Service Specialist. This full-time, on-site role provides technical assistance to customers and distributors regarding performance headers, exhaust systems, and custom stainless components.

You will respond to phone, email, and online inquiries, guide customers through fitment questions, process orders, and coordinate with production and shipping teams while supporting returns and warranties.