Automotive Store Manager - Growth & Service Leader

Meineke Car Care Centers, Inc.; Fenton (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Meineke Car Care Centers, Inc. seeks a results-driven Store Manager to lead one location in Michigan, oversee technicians and service advisors, ensure outstanding customer service and profitability.

You will drive sales, manage costs, recruit and develop staff, and ensure safety and cleanliness while maintaining high CSI and vendor relations. Competitive benefits and advancement opportunities available.

Qualifications

• Experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver’s license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index).
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Sales drive

KPI management

Customer focus

POS experience

Driver's license

Tools

POS systems

Job description

Meineke Car Care Centers, Inc. seeks a results-driven Store Manager to lead one location in Michigan, oversee technicians and service advisors, ensure outstanding customer service and profitability.

You will drive sales, manage costs, recruit and develop staff, and ensure safety and cleanliness while maintaining high CSI and vendor relations. Competitive benefits and advancement opportunities available.