Automotive Service Center Manager - Customer Growth

Meineke Car Care Centers, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Meineke Car Care Centers, Inc. is seeking a results-driven Store Manager to lead one of our centers to the next level of success.

You will oversee operations, coach technicians and service advisors, and ensure exceptional customer service while meeting sales and profitability goals. The role emphasizes strong leadership, communication, and a customer-first mindset, with accountability for safety, quality, and a positive work environment.

Qualifications

• Experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong verbal and written communication with customers and teams.
• Valid driver’s license.

Responsibilities

• Oversee daily shop operations including workflow and customer satisfaction.
• Lead, motivate, and develop technicians.
• Drive sales by communicating service recommendations.
• Recruit, train, and develop staff to foster a positive environment.
• Use POS systems for transactions and financial reporting.
• Monitor labor, sales targets, and CSI metrics.
• Manage parts ordering and vendor relationships.
• Enforce safety policies and procedures.
• Handle escalated customer concerns professionally.
• Address inquiries promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Customer focus

Sales acumen

Tools

POS systems

Shop management systems

Job description

Meineke Car Care Centers, Inc. is seeking a results-driven Store Manager to lead one of our centers to the next level of success.

You will oversee operations, coach technicians and service advisors, and ensure exceptional customer service while meeting sales and profitability goals. The role emphasizes strong leadership, communication, and a customer-first mindset, with accountability for safety, quality, and a positive work environment.