Auto Service Center Manager

Velocity Staffing; Kalamazoo (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary + performance‑

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and advancement

Employee discounts on services

Job summary

Meineke Car Care is seeking a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success. The Store Manager is responsible for the overall operation and profitability, leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties include overseeing daily operations, leading a team, driving sales through clear communication

Qualifications

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver’s license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Customer service

Tools

POS systems

Job description

Meineke Car Care is seeking a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success. The Store Manager is responsible for the overall operation and profitability, leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties include overseeing daily operations, leading a team, driving sales through clear communication