Automotive Store Manager

Delaney Tire and Auto; Wilmington (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in automotive services is seeking a dynamic Store Manager to lead their Wilmington location. This role involves overseeing daily operations, ensuring exceptional customer service, and managing a team of skilled technicians. The ideal candidate will possess a strong background in automotive repair, coupled with proven leadership and communication skills. You will be responsible for driving store performance, managing financials, and fostering a positive work environment. If you have a passion for the automotive industry and are ready to take on a leadership role, this is the perfect opportunity for you to make a significant impact in a thriving business.

Benefits

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Qualifications

• 2+ years of store or service manager experience in automotive repair.
• Strong leadership and excellent customer service skills are essential.

Responsibilities

• Manage and direct automotive technicians and oversee shop operations.
• Deliver exceptional customer service and maintain inventory counts.

Skills

Leadership ability

Customer service skills

General automotive knowledge

Communication skills

POS computer skills

Team building skills

Education

College degree or coursework

Tools

POS systems

Job description

Benefits:

1. 401(k)
2. Bonus based on performance
3. Competitive salary
4. Employee discounts
5. Free uniforms
6. Health insurance
7. Paid time off

At Delaney Tire and Auto, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Delaney Tire and Auto Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Delaney Tire and Auto Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Recruit, hire, train, motivate, evaluate, schedule, and coach employees
2. Deliver exceptional customer service while listening and consulting customers
3. Follow up with customers on services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
5. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
6. Lead, manage, and train the team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
7. Oversee all sales, accounting, and clerical functions from Service Advisors
8. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
9. Maintain inventory counts
10. Responsible for any inventory losses
11. Overall cleanliness and organization of the facility, including environmental compliance
12. Employee payroll; record keeping of hours and scheduling
13. Updating and submitting daily sales reports to Corporate

Qualifications

1. A minimum of 2 years of store or service manager experience
2. General automotive knowledge
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings, and holidays
9. Valid driver’s license