Automotive Store Manager

Automotive Repair Shop; Dublin (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to oversee operations and drive business performance in a collaborative environment. This role emphasizes customer satisfaction, team leadership, and operational excellence. The ideal candidate will possess a strong background in the automotive repair sector, with a proven track record of managing teams and enhancing service quality. If you have a passion for the automotive industry and a knack for fostering a positive work culture, this opportunity offers the chance to make a significant impact while leading a dedicated team towards success.

Qualifications

• 5+ years of experience in automotive repair and management.
• Strong leadership and customer service skills are essential.

Responsibilities

• Manage technicians and ensure operational efficiency.
• Recruit, train, and motivate staff while delivering excellent service.
• Oversee vehicle inspections and maintain inventory.

Skills

Customer Service

Leadership

Communication

Team Building

POS Computer Skills

Automotive Knowledge

Education

College Degree or Coursework

Job description

The Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), five+ years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

1. Manage and direct all automotive and general service technicians in the operation of the shop.
2. Recruit, hire, train, motivate, evaluate, schedule and coach employees.
3. Deliver exceptional customer service while listening and consulting customers.
4. Follow up with customers regarding services requested, estimated completion times, etc.
5. Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts.
6. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
7. Lead, manage, and train team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
8. Oversee all sales, accounting and clerical functions from Service Advisors.
9. Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
10. Maintain inventory counts.
11. Ensure overall cleanliness and organization of the facility, including environmental compliance.

Qualifications

1. A minimum of 5 years of store or service manager experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Strong POS computer and Internet skills.
6. Leadership ability.
7. Team building skills.
8. Ability to work a flexible retail schedule including weekends, evenings and holidays.
9. Valid driver’s license.