Automotive Store Leader: Operations & Customer Champion

NAPA Auto Parts; Fairbanks (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

NAPA Auto Parts in Fairbanks, AK seeks an Assistant Store Manager to lead daily store operations, coach a team, and drive excellent customer service while maintaining sales and inventory integrity. This role combines leadership with hands-on sales responsibilities across retail and wholesale channels.

The position emphasizes safety, loss prevention, and continuous improvement in a fast-paced environment, with opportunities to mentor future leaders and contribute to sustained store performance.

Qualifications

• High school diploma or equivalent required; technical or trade schooling optional.
• Experience in automotive aftermarket or willingness to learn all things automotive.
• Leadership experience and customer-focused mindset.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership

Customer service

Inventory management

Team coaching

P&L awareness

Education

High school diploma or equivalent

Tools

Inventory systems

Cataloging systems

Safety procedures

Job description

NAPA Auto Parts in Fairbanks, AK seeks an Assistant Store Manager to lead daily store operations, coach a team, and drive excellent customer service while maintaining sales and inventory integrity. This role combines leadership with hands-on sales responsibilities across retail and wholesale channels.

The position emphasizes safety, loss prevention, and continuous improvement in a fast-paced environment, with opportunities to mentor future leaders and contribute to sustained store performance.