Automotive Retail Lead - Ops, Sales & Team Development

NAPA Auto Parts; St. Albans (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

NAPA Auto Parts in the United States is seeking an Assistant Store Manager to lead daily store operations while maintaining active customer-facing sales duties. You will support the Store Manager across all functions, coach team members, and ensure coverage and standards in a dynamic retail environment.

The role emphasizes operations oversight, inventory health, and on-the-floor leadership, with potential overtime and keyholder responsibilities.

Qualifications

• High school diploma or equivalent.
• Experience in automotive after-market service or willingness to learn automotive concepts.
• Leadership experience in a team setting.
• Passion for customer care and relationship-building.
• Thrives in fast-paced, complex environments.
• Familiarity with cataloging and inventory systems.
• Ability to lift 60 lbs when required.
• Background in automotive, heavy equipment, diesel, marine, or dealership is a plus.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, and labor scheduling.
• Actively sell and build customer relationships across retail and wholesale channels.
• Model expected behaviors, processes, and customer standards.
• Oversee opening and closing routines, cash reconciliation, and end-of-day reporting.
• Handle or support scheduling, compliance docs, and performance tracking.
• Monitor store metrics like sales, inventory accuracy, and customer satisfaction.
• Provide coaching and performance management for store functions.
• Support talent development and succession planning.
• Drive safety, asset protection, and continuous improvement initiatives.

Skills

Leadership

Customer service

Inventory systems

NAPA Know How

ASE certifications

60 lbs lift

Automotive industry

Education

High school diploma

Job description

NAPA Auto Parts in the United States is seeking an Assistant Store Manager to lead daily store operations while maintaining active customer-facing sales duties. You will support the Store Manager across all functions, coach team members, and ensure coverage and standards in a dynamic retail environment.

The role emphasizes operations oversight, inventory health, and on-the-floor leadership, with potential overtime and keyholder responsibilities.