Automotive Store Leader: Drive Service & Sales Excellence

Big O Tires; Independence (MO); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Big O Tires in Independence, MO is seeking an Assistant Store Manager to supervise daily operations and deliver top-notch customer service. You will help manage staff, coordinate sales, and ensure compliance with company programs and policies.

The role requires leadership, strong communication, and the ability to work in a fast-paced retail environment. You will assist in financial oversight, inventory, schedules, and training to drive customer satisfaction and store performance.

Formación

• Must be 18 years or older.
• Ability to obtain state motor vehicle inspection license within one year.
• Previous experience in retail or automotive sales or service.
• Ability to learn new concepts and use technical materials.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages.
• Ability to consistently operate a computer and other office productivity machinery.
• Ability and willingness to comply with Personal Protective Equipment (PPE) regulations.
• Legal authorization to work in the United States of America.

Responsabilidades

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
• Ensure prompt and consistent opening and closing of location based on store hours of operation
• Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities
• Promote sales through explaining benefits of service and products to customers
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
• Perform management functions in the absence of the store manager
• Assist in training and the execution of all company programs, policies, and procedures
• Guide staff in the resolution of difficult questions or customer concerns
• In coordination with the Store Manager, set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives
• Assist the Store Manager with the financial aspects of store operations including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and the collection of past due accounts; oversight of daily cash handling; coordinating and verifying daily bank deposit; and organizing, documenting, and processing all adjustments
• Help monitor employee productivity in accordance with established policy
• Assist the Store Manager with inventory replenishment bi-weekly and with month end physical inventory
• Assist the Store Manager in completing any necessary reports and providing information to company personnel as directed in a timely manner
• Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards
• Timely complete daily Today’s Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Conocimientos

Leadership

Verbal communication

Sales

Time management

Teamwork

Customer service

Fast-paced work

Multitasking

Attention to detail

Educación

High school diploma or GED

Descripción del empleo

Big O Tires in Independence, MO is seeking an Assistant Store Manager to supervise daily operations and deliver top-notch customer service. You will help manage staff, coordinate sales, and ensure compliance with company programs and policies.

The role requires leadership, strong communication, and the ability to work in a fast-paced retail environment. You will assist in financial oversight, inventory, schedules, and training to drive customer satisfaction and store performance.