Automotive Shop Manager: Lead Team & Superior Service

The Durban Group; Leland (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Durban Group is seeking a Shop Manager in Leland, NC to oversee all shop operations, ensure excellent customer service, and lead a high-performing team. The role emphasizes staffing, inventory control, and financial performance while maintaining company standards.

Responsibilities include supervising technicians, scheduling, payroll, and enforcing safety protocols, with a focus on delivering quality service and operational efficiency.

Qualifications

• Must adapt to change and lead through evolving business needs.

Responsibilities

• Supervise shop floor operations and ensure vehicles are serviced thoroughly.
• Open and close procedures
• Monitor and manage inventory, perform EOP/EOY
• Recruit, interview and onboard new team members
• Train and develop team members for performance growth
• Deliver excellent customer service and address concerns
• Process payments and ensure accuracy
• Maintain shop cleanliness and safety compliance

Skills

Leadership

Customer service

Communication

Computer skills

Safety awareness

Team management

Time management

Job description

The Durban Group is seeking a Shop Manager in Leland, NC to oversee all shop operations, ensure excellent customer service, and lead a high-performing team. The role emphasizes staffing, inventory control, and financial performance while maintaining company standards.

Responsibilities include supervising technicians, scheduling, payroll, and enforcing safety protocols, with a focus on delivering quality service and operational efficiency.