Automotive Repair Operations Leader

Apply Now; Selma (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Apply Now in Selma, NC seeks a results-driven, customer-focused leader to oversee daily automotive repair operations, guide a high-performing team, and drive quality service. You will manage production, scheduling, staffing, and financial performance while enhancing profitability, efficiency, and customer satisfaction.

Collaborating with estimators, administrative staff, and vendors, you will coach staff, ensure safety, and uphold company policies.

Qualifications

• Experience leading automotive repair or collision repair operations.
• Proven ability to drive performance and improve business results.
• Strong customer service mindset and ability to influence cross-functional teams.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Lead overall store operations, including production, customer service, staffing, and financial performance.
• Develop and implement strategies to improve profitability, efficiency, and customer satisfaction.
• Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work.
• Monitor key performance indicators and take action to support business goals.
• Partner with estimators, production staff, and administrative team members to maintain smooth operations.
• Support hiring, training, coaching, and performance management for team members.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Build and maintain strong relationships with customers, vendors, and insurance partners.
• Resolve escalated customer concerns with professionalism and a solutions-oriented approach.
• Review financial reports, control expenses, and support budgeting efforts.

Skills

Leadership

Operations

Customer Service

Staffing

Financial Analysis

Process Improvement

Job description

Apply Now in Selma, NC seeks a results-driven, customer-focused leader to oversee daily automotive repair operations, guide a high-performing team, and drive quality service. You will manage production, scheduling, staffing, and financial performance while enhancing profitability, efficiency, and customer satisfaction.

Collaborating with estimators, administrative staff, and vendors, you will coach staff, ensure safety, and uphold company policies.