Automotive Services Field & Quality Network Specialist

Pleasant Holidays, LLC; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401K with company match

Tuition assistance

Floating holidays and PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA East Central is seeking a Service Specialist to manage and expand the Approved Auto Repair (AAR) network across multiple states. The role requires coordinating with facility owners and staff to ensure policy compliance and high-quality vehicle service per AAA Automotive Quality Standards.

The ideal candidate has ASE certification or equivalent, a strong automotive background, and a valid driver's license.

Qualifications

• High School diploma or GED required; two years related experience and/or training.
• ASE Certification or equivalent in automotive service areas (except manual/automatic transmissions) or required to obtain certification within two testing periods.
• Up-to-date technical understanding of automobiles required.

Responsibilities

• Manages AAR service providers to ensure operational compliance with National Automotive Quality Standards.
• Inspects facilities to ensure ongoing integrity of the AAR program (approximately 100 facilities per year).
• Prepares budget and variance reports for expense areas with significant variance to budget.

Education

High School diploma or GED

Job description

AAA East Central is seeking a Service Specialist to manage and expand the Approved Auto Repair (AAR) network across multiple states. The role requires coordinating with facility owners and staff to ensure policy compliance and high-quality vehicle service per AAA Automotive Quality Standards.

The ideal candidate has ASE certification or equivalent, a strong automotive background, and a valid driver's license.