Automotive Service Writer - Customer Service Rep

Prestige Auto Works; Sacramento (CA); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

Paid sick days

Holiday bonuses

Summer BBQs

Job summary

Prestige Auto Works in Sacramento, CA seeks a full-time Automotive Service Writer - Customer Service Rep to deliver exceptional customer experiences, translate concerns into service orders, and coordinate with our skilled technicians.

You will greet customers, listen to vehicle issues, order parts promptly, handle inquiries, and resolve concerns to ensure satisfaction. Benefits include health coverage, 401(k), paid holidays, paid sick days, holiday bonuses, and team-building events.

Qualifications

• 5+ years of experience as an Automotive Service Writer
• Valid driver's license and a clean driving record
• Background check may be required

Responsibilities

• Greet customers and listen to vehicle concerns
• Translate needs into detailed service orders for technicians
• Coordinate with technicians and order parts to maintain workflow
• Handle inquiries and resolve customer concerns to ensure satisfaction

Skills

Customer service

Communication

Problem solving

Job description

Unleash your potential at Prestige Auto Works in Sacramento, CA as our full-time Automotive Service Writer - Customer Service Rep!

As an Automotive Service Writer - Customer Service Rep, you'll earn a competitive wage ranging from $15 to $35 an hour, tailored to your expertise.

We value your well-being with comprehensive benefits.

• health coverage
• a 401(k) plan
• paid holidays
• paid sick days
• holiday bonuses
• vibrant summer BBQs that foster team unity

Seize this opportunity to flourish in an environment where your contributions truly make a difference!

ABOUT US

Prestige Auto Works is Sacramento's premier independent automotive repair shop, specializing in European, imported, and luxury vehicles, with expertise in servicing all makes and models. Our skilled professionals are dedicated to delivering unparalleled service, and upholding core values such as honesty, positivity, responsibility, accountability, professional communication, trust, high ethical standards, and respect. Joining Prestige Auto Works means becoming part of a highly professional and family-oriented environment, where each team member is valued, supported, and appreciated. We prioritize fostering a positive workplace culture that seamlessly combines productivity with a strong sense of camaraderie. Our exceptional team enjoys competitive compensation, an attractive benefits package, and an environment where they can truly thrive and succeed. Join us today in shaping the future of automotive excellence!

A GLIMPSE INTO YOUR DAY

Imagine a day at Prestige Auto Works as an Automotive Service Writer - Customer Service Rep, where you play a crucial role in creating exceptional customer experiences. You warmly welcome customers, listen attentively to their vehicle concerns, and translate their needs into detailed service orders. Coordinating seamlessly with our skilled technicians, you promptly order parts to ensure a streamlined workflow. Your excellent customer service skills shine as you handle inquiries and efficiently resolve customer concerns, leaving them thrilled with our exceptional service.

REQUIREMENTS

We're looking for an Automotive Service Writer - Customer Service Rep who can work a Monday through Friday schedule between 8 AM and 5 PM while also meeting the requirements listed below:

• 5+ years of experience as an Automotive Service Writer
• Valid driver's license and a clean driving record

A clean criminal record is a prerequisite. Any job offer is contingent upon maintaining a clear background.