Automotive Service Writer - Commission-Based Pay & Growth

Nate's Garage Inc.; Cannon Falls (MN); On-site; USD 65,000 - 135,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Nate's Garage Inc. in Randolph, MN is seeking a motivated Service Writer to join our growing team. The role involves greeting customers, documenting vehicle issues, building estimates, and guiding customers through repairs to ensure an outstanding service experience.

You'll help schedule appointments, manage workflow, and communicate repair status while building lasting relationships with customers. A strong sales mindset, excellent communication, and a professional appearance are essential for

Qualifications

• Experience as automotive service advisor or service writer.
• Strong sales and communication skills.
• Friendly, positive attitude.
• Excellent organization and multitasking abilities.
• Comfortable using computers and shop management software.
• Ability to explain automotive repairs in customer-friendly language.
• Team player with a strong work ethic.
• Professional appearance.
• Valid driver’s license.

Responsibilities

• Greet customers professionally in person and over the phone.
• Listen to customer concerns and accurately document vehicle issues.
• Build estimates and recommend necessary repairs.
• Present repair recommendations with confidence and integrity.
• Schedule appointments and manage shop workflow.
• Communicate repair status and timelines throughout the repair process.
• Coordinate with technicians to ensure accurate diagnosis and repair planning.
• Order parts when necessary.
• Close repair orders and collect payment.
• Follow up with customers after repairs.
• Build long-term customer relationships that generate repeat business.
• Maintain accurate records using our shop management software.
• Help the team achieve weekly and monthly sales goals.

Skills

Sales skills

Communication skills

Customer-focused

Team player

Driver's license

Tools

Shop management software

Job description

Nate's Garage Inc. in Randolph, MN is seeking a motivated Service Writer to join our growing team. The role involves greeting customers, documenting vehicle issues, building estimates, and guiding customers through repairs to ensure an outstanding service experience.

You'll help schedule appointments, manage workflow, and communicate repair status while building lasting relationships with customers. A strong sales mindset, excellent communication, and a professional appearance are essential for