Automotive Service Writer — Growth, Rewards & Impact

Midway Automotive Corp; Abington (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Job summary

Midway Automotive Corp in Abington, MA is seeking a motivated Automotive Service Writer to be the vital link between customers and our technicians, ensuring accurate repair orders and clear explanations of services.

The role emphasizes strong communication, multi-tasking in a fast-paced shop, and a commitment to customer satisfaction, with opportunities for advancement and a strong benefits package.

Qualifications

• Prior experience as a Service Advisor or Service Writer in an automotive setting.
• Strong knowledge of automotive systems, maintenance schedules, and repair terminology.
• Excellent communication and customer-service skills.

Responsibilities

• Greet customers and conduct vehicle walkarounds to assess service needs and document concerns.
• Write accurate and detailed repair orders and service estimates.
• Communicate repair recommendations, timelines, and costs clearly to customers.
• Coordinate workflow between customers and service technicians to ensure timely vehicle completion.
• Follow up with customers on vehicle status and obtain approvals for additional repairs.
• Upsell recommended maintenance services and manufacturer-suggested repairs.
• Process invoices, payments, and warranty claims accurately upon delivery.

Skills

Customer service

Automotive knowledge

Communication

Multitasking

Team player

Tools

CDK

Reynolds & Reynolds

Job description

Midway Automotive Corp in Abington, MA is seeking a motivated Automotive Service Writer to be the vital link between customers and our technicians, ensuring accurate repair orders and clear explanations of services.

The role emphasizes strong communication, multi-tasking in a fast-paced shop, and a commitment to customer satisfaction, with opportunities for advancement and a strong benefits package.