Automotive Service Writer

Nate's Garage Inc.; Cannon Falls (MN); On-site; USD 65,000 - 135,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Nate's Garage Inc. in Randolph, MN is seeking a motivated Service Writer to join our growing team. The role involves greeting customers, documenting vehicle issues, building estimates, and guiding customers through repairs to ensure an outstanding service experience.

You'll help schedule appointments, manage workflow, and communicate repair status while building lasting relationships with customers. A strong sales mindset, excellent communication, and a professional appearance are essential for

Qualifications

• Experience as automotive service advisor or service writer.
• Strong sales and communication skills.
• Friendly, positive attitude.
• Excellent organization and multitasking abilities.
• Comfortable using computers and shop management software.
• Ability to explain automotive repairs in customer-friendly language.
• Team player with a strong work ethic.
• Professional appearance.
• Valid driver’s license.

Responsibilities

• Greet customers professionally in person and over the phone.
• Listen to customer concerns and accurately document vehicle issues.
• Build estimates and recommend necessary repairs.
• Present repair recommendations with confidence and integrity.
• Schedule appointments and manage shop workflow.
• Communicate repair status and timelines throughout the repair process.
• Coordinate with technicians to ensure accurate diagnosis and repair planning.
• Order parts when necessary.
• Close repair orders and collect payment.
• Follow up with customers after repairs.
• Build long-term customer relationships that generate repeat business.
• Maintain accurate records using our shop management software.
• Help the team achieve weekly and monthly sales goals.

Skills

Sales skills

Communication skills

Customer-focused

Team player

Driver's license

Tools

Shop management software

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Automotive Service Writer / Service Advisor

Nate's Garage – Randolph, MN

Expected Compensation: $65,000–$135,000+ per year

Compensation includes a competitive base salary plus performance-based commissions and bonuses. Top performers have the opportunity to earn well into six figures.

Join One of Minnesota's Fastest Growing Independent Repair Shops

Nate's Garage is looking for a motivated, customer-focused Service Writer to join our growing team. If you're passionate about helping customers, enjoy sales, and want an opportunity to earn an excellent income while working with an outstanding team, we'd love to meet you.

We are a modern, family-owned automotive repair and collision facility committed to exceptional customer service, honesty, and quality workmanship.

What You'll Do

As the first point of contact for our customers, you'll be responsible for creating an outstanding service experience while helping our technicians stay productive.

• Greet customers professionally in person and over the phone
• Listen to customer concerns and accurately document vehicle issues
• Build estimates and recommend necessary repairs
• Present repair recommendations with confidence and integrity
• Schedule appointments and manage shop workflow
• Communicate repair status and timelines throughout the repair process
• Coordinate with technicians to ensure accurate diagnosis and repair planning
• Order parts when necessary
• Close repair orders and collect payment
• Follow up with customers after repairs
• Build long-term customer relationships that generate repeat business
• Maintain accurate records using our shop management software
• Help the team achieve weekly and monthly sales goals

What We're Looking For

• Automotive service advisor or service writer experience preferred
• Strong sales and communication skills
• Friendly, positive attitude
• Excellent organization and multitasking abilities
• Comfortable using computers and shop management software
• Ability to explain automotive repairs in customer-friendly language
• Team player with a strong work ethic
• Professional appearance
• Valid driver's license

Performance Expectations

• 50% or higher estimate close ratio
• 25–30 completed repair orders per week
• Exceptional customer communication
• Accurate estimates and repair documentation
• Efficient scheduling that maximizes technician productivity
• High customer satisfaction
• Consistent customer follow-up
• Positive teamwork and leadership

Benefits & Compensation

• Expected Annual Compensation: $65,000–$135,000+
• Competitive base salary
• Performance-based commission structure
• Weekly and monthly bonus opportunities
• Paid vacation
• Paid holidays
• Ongoing paid training
• Advancement opportunities into management
• Stable, year-round employment

Why Work at Nate's Garage?

• Modern, fully equipped repair facility
• Family-owned company with a strong reputation
• Positive, team-oriented culture
• Leadership committed to employee growth and success
• Consistent workflow and loyal customer base
• Career advancement opportunities
• Opportunity to grow with one of Southeast Minnesota's premier automotive repair businesses

If You Are...

• Customer-focused
• Honest and dependable
• Competitive and motivated
• Passionate about helping people
• Looking for a long-term career instead of just another job