Automotive Service Writer

L0806 Porsche Minneapolis; Minneapolis (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's Porsche Minneapolis dealership is seeking a Service Advisor. You’ll be the primary link between customers and our service team, delivering hospitality and automotive knowledge with proactive communication.

Typical schedule is Monday through Friday with rotating Saturdays. You’ll earn a guaranteed base plus commission with strong earning potential, complete with ongoing brand and technical training, and opportunities to build lasting relationships with Porsche owners.

Qualifications

• 1+ years of automotive Service Advisor experience; luxury or high-line dealership experience.
• 1+ years managing customer service or repair orders within a dealership service environment.
• Experience with dealership service systems, repair order documentation, and customer follow-up.
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Working knowledge of automotive maintenance, repair processes, warranty, and manufacturer-recommended services.

Responsibilities

• Serve as the primary connection between customers and our service team, combining hospitality, automotive knowledge, and proactive communication.
• Welcome clients and accurately identify vehicle maintenance, repair, and performance needs.
• Provide professional service recommendations while explaining repairs, timelines, and costs.
• Coordinate accurate and efficient vehicle diagnosis and repair with Porsche-trained technicians.
• Create detailed repair orders and maintain accurate customer and vehicle service documentation.
• Maintain proactive communication throughout the repair process with timely updates.

Skills

Service Advisor experience

Customer service

Communication skills

Tools

CDK

MyKarma

Job description

Dealership: L0806 Porsche Minneapolis Porsche Minneapolis | Service Advisor Position: Service Advisor Schedule: Monday through Friday with rotating Saturday. Working 2 out of 6 Saturdays – 2 on and 4 off Hours: 9:30AM-6:00PM Pay: Guarantee + Commission Based ($60 – $70k) Location: Porsche Minneapolis, Onsite

Why Join Us?

Represent one of the world's most recognized luxury performance automotive brands. Work alongside Porsche-trained technicians and with some of the industry's most advanced vehicle technology. Competitive guarantee plus commission-based compensation with strong earning potential. Ongoing brand, product, technical, and Lithia & Driveway training. Opportunity to build long-term relationships with Porsche owners and enthusiasts. Career growth opportunities within Lithia & Driveway.

What You’ll Do

• Serve as the primary connection between customers and our service team, combining exceptional hospitality, automotive knowledge, and proactive communication to deliver the high-touch experience expected from the Porsche brand.
• Welcome clients and accurately identify vehicle maintenance, repair, and performance needs.
• Provide professional service recommendations while clearly explaining repairs, maintenance requirements, timelines, and associated costs.
• Partner closely with Porsche-trained technicians to coordinate accurate and efficient vehicle diagnosis and repair.
• Create detailed repair orders and maintain accurate customer and vehicle service documentation.
• Maintain proactive communication throughout the repair process, providing clients with timely updates and addressing questions or concerns.
• Review warranty coverage, maintenance plans, recommended services, and available repair options with clients.
• Manage the service experience from vehicle check-in through final delivery, ensuring completed work and charges are clearly reviewed.
• Build lasting client relationships through consistent follow-up, personalized service, and relationship management.
• Support customer satisfaction, retention, and service department performance goals.
• Maintain current knowledge of Porsche vehicles, technology, maintenance requirements, warranty programs, and manufacturer processes.

What You Bring

• 1+ years of automotive Service Advisor experience; luxury or high-line dealership experience
• 1+ years of experience managing customer service or repair orders within a dealership service environment.
• 0-1+ years of experience with CDK and MyKarma
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Experience with dealership service systems, repair order documentation, and customer follow-up.
• Working knowledge of automotive maintenance, repair processes, warranty, and manufacturer-recommended services.
• Valid driver’s license with an acceptable driving record.

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $60,000,- 70,000 Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!