Automotive Service Writer

Ice Cold Air Discount Auto Repair; Crystal River (FL); In loco; USD 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus program

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food

Free uniforms

Advancement opportunities

Paid time off

Training & development

Descrizione del lavoro

Ice Cold Air Discount Auto Repair is seeking a skilled Automotive Service Advisor to join our Crystal River shop. You will be the primary contact for customers, explain repair options in plain terms, and coordinate with technicians to keep workflows efficient.

You’ll provide clear estimates, suggest maintenance, and help manage billing while upholding our commitment to top-tier service. Fluency in English, with Spanish a plus, is highly valued in this role.

Competenze

• 3+ years of experience in automotive service advisement or related roles.
• Foundational knowledge of automotive systems/repairs; ASE certification or training is a plus.
• Strong multitasking, problem-solving, and interpersonal skills.

Mansioni

• Serve as the primary point of contact for customers, communicating in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman's terms, and handle billing.
• Proactively recommend maintenance services while respecting customer budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Conoscenze

English fluency

Spanish a plus

Formazione

ASE certification

Technical training

Strumenti

Automotive software

Google Workspace

Descrizione del lavoro

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

At Ice Cold Air, we take care of people. We understand that relationships are everything.

Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.

We're seeking a skilled Automotive Service Advisor to join our team and enhance customer experiences while driving operational efficiency. This role combines technical expertise, exceptional communication, and a passion for delivering top-tier service.

Key Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication in English and Spanish about vehicle issues, repair processes, and service recommendations.
• Schedule appointments, manage workflow, and coordinate with technicians to optimize shop productivity.
• Provide accurate cost and time estimates, explain technical details in layman's terms, and handle billing.
• Proactively recommend maintenance services (e.g., oil changes, brake inspections) while respecting customer preferences and budgets.
• Resolve concerns, manage follow-ups, and maintain detailed records of interactions and repairs.

Qualifications

• Fluency in English (Spanish a plus) (written and spoken).
• 3+ years of experience in automotive service advisement, customer service, or related roles.
• Foundational knowledge of automotive systems/repairs (ASE certification or technical training is a plus).
• Strong multitasking, problem-solving, and interpersonal skill.
• Proficiency with automotive software and office tools Google Workspace).
• Tech Savvy must be able to navigate cellular phones and tablets with ease.

Why Join Us?

• Competitive salary, health insurance reimbursement and retirement plans.
• Paid time off, professional development opportunities, and a supportive team environment.
• Career growth in a dynamic, customer-focused automotive service setting.

Salary starting at $50,000 per year plus commissions.

We value diversity and encourage applicants from all backgrounds to apply.