Automotive Service Writer

Ice Cold Air Discount Auto Repair; Idaho; On-site; USD 50,000 - 55,000; Full time

Job summary

Ice Cold Air Complete Auto Repair in Clearwater, FL, is seeking an experienced Automotive Service Writer to join our customer-facing team. You will greet clients, assess concerns, and clearly communicate inspection findings and repair needs to help customers make informed decisions.

You will present repairs typically ranging from $2,000 to $4,000, prepare accurate estimates, and secure approvals, while proactively following up on declined estimates and ongoing maintenance needs.

Qualifications

• Prior experience as an automotive service advisor or service writer.
• Experience presenting and selling automotive repairs and maintenance.
• Ability to discuss larger repair recommendations and explain value and urgency.

Responsibilities

• Greet customers, understand concerns, and provide a great service experience from check-in to pickup.
• Explain inspection findings and repair needs in customer-friendly language.
• Present repair recommendations typically ranging from $2,000 to $4,000 with a consultative approach.
• Prepare accurate estimates and obtain customer approvals.
• Follow up on declined estimates and previously recommended maintenance or repairs
• Communicate with customers throughout repair, including timing and costs
• Coordinate with technicians to ensure work is authorized and moving efficiently
• Help keep techs productive by securing approvals and ensuring parts info is complete
• Build repeat business and referrals through honest recommendations and outstanding customer care

Skills

Service Advisor

Service Writer

Automotive sales

Customer communication

Relationship building

Job description

Future Opening: Automotive Service Writer

Clearwater Ice Cold Air ® Complete Auto Repair is looking for an experienced Service Advisor / Service Writer to join its growing team.

This is a customer-facing sales and service role for someone who knows how to earn trust, communicate vehicle needs clearly, and help customers make confident repair decisions. You will be responsible for more than preparing estimates—you will build lasting customer relationships, follow up on recommended work, and help keep the shop productive and profitable.

Compensation

• Base salary: $50,000–$55,000 per year
• Performance bonus potential: approximately $15,000–$30,000 per year
• Total earning potential: $65,000–$85,000 per year

What You’ll Do

• Greet customers, understand their concerns, and provide an exceptional service experience from check-in through vehicle pickup
• Clearly explain inspection findings, maintenance needs, and repair recommendations in customer-friendly language
• Confidently present repair recommendations typically ranging from $2,000 to $4,000 while maintaining a consultative, no-pressure approach
• Prepare accurate estimates and obtain customer approvals
• Proactively follow up on declined estimates and previously recommended maintenance or repairs
• Maintain communication with customers throughout the repair process, including updates on timing, costs, and additional findings
• Coordinate with technicians to ensure work is clearly assigned, authorized, and moving efficiently through the shop
• Help keep technicians productive by reducing delays, securing approvals promptly, and ensuring parts and repair information are complete
• Build repeat business and referrals through honest recommendations, follow-through, and outstanding customer care

What We’re Looking For

• Prior experience as an automotive service advisor, service writer, or automotive sales professional
• Proven ability to present and sell recommended automotive repairs and maintenance
• Confidence discussing larger repair recommendations and helping customers understand the value, urgency, and safety considerations
• Strong follow-up habits and the ability to turn declined work into future appointments
• Excellent communication, relationship-building, and customer-service skills
• Organized, detail-oriented, and comfortable working in a fast-paced shop environment
• A team-first mindset and strong ability to communicate with technicians and management
• Valid driver’s license and reliable transportation

You’ll Be Successful Here If You

• Enjoy talking with people and building trust quickly
• See yourself as a trusted advisor—not just an estimator
• Are motivated by performance-based earnings
• Know how to balance customer needs, ethical sales, and shop productivity
• Take ownership of every customer from first call through completed repair

If you are an experienced service advisor who wants to be rewarded for strong customer service, consistent follow-up, and sales performance, we’d like to hear from you.

At Ice Cold Air, we take care of people. We understand that relationships are everything.

Our word is our bond. We always do our best. We understand that our attitude determines our altitude, so we remain positive.

Compensation: $65,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Careers at Ice Cold Air® Complete Auto Repair

Ice Cold Air® was built on the foundation of a family-owned and operated auto repair shop, and we still live by those same values more than 40 years later. Our story dates back to 1969, when our founder opened a shop in Orlando, Florida calibrating speedometers, and growing into the honest, reliable discount auto repair brand we are today.

At Ice Cold Air® Complete Auto Repair, we strive to be the employer of choice in the auto repair industry at every level. We are always looking for talented, motivated people who take pride in their work and care about customers.

Who we hire:

• Service Advisors and Service Managers
• Shop Managers and Future Franchise Owners
• Support and Administrative Roles

What you can expect when you join us:

• A family-oriented, team-first culture
• Opportunities for career growth and advancement (including franchise ownership paths)
• Ongoing training and professional development
• The chance to make a real impact in your shop and your community

If you’re passionate about cars, customer service, and doing the right thing, we’d love to talk with you.

Do you have reliable transportation to and from work? *

Are you comfortable working in a position with a performance based compensation structure (base + commission)? *