Automotive Service Writer

L0803 Coon Rapids Chrysler Dodge Jeep Ram; Coon Rapids (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors in Coon Rapids seeks a Service Advisor to welcome customers, identify maintenance needs, and manage repair orders from check-in to completion. You will coordinate with technicians, communicate timelines and costs, and drive customer satisfaction.

The role emphasizes warranty review, maintenance plans, and clear customer updates, with a focus on service retention and relationship building.

Qualifications

• 1+ years of automotive Service Advisor or Service Writer experience within a dealership or automotive repair environment.
• Experience creating and managing repair orders from vehicle check-in through completion.
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Experience working directly with automotive technicians to coordinate diagnosis, repair, and service recommendations.
• Experience using dealership management systems or automotive service software.
• Working knowledge of automotive maintenance, repair processes, warranty coverage, and manufacturer-recommended services.
• Experience supporting customer follow-up, service retention, and repair-order documentation.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Welcome customers and identify vehicle maintenance and repair needs.
• Create and manage repair orders throughout the service process.
• Review recommended maintenance, repairs, timelines, and costs with customers.
• Partner with technicians to coordinate diagnosis, repairs, and service recommendations.
• Provide proactive updates and communicate changes in repair status, cost, or completion time.
• Review warranty coverage, maintenance plans, manufacturer-recommended services, and available repair options.
• Maintain accurate customer, vehicle, and repair-order documentation.
• Review completed work and charges with customers at vehicle delivery.
• Build customer relationships through consistent communication and follow-up.
• Support customer satisfaction, retention, and overall service department goals.

Skills

Service Advisor experience

Repair orders management

Communicate maintenance & costs

Coordinate with technicians

Dealership software usage

Automotive maintenance knowledge

Customer follow-up

Valid driver's license

Tools

Dealership Management System

Job description

Dealership: L0803 Coon Rapids Chrysler Dodge Jeep Ram Coon Rapids CDJR | Service Advisor Position: Service Advisor Schedule: Monday through Saturday Pay: Guarantee + Commission Based ($60 – $70k) Location: Coon Rapids CDJR

Why Join Us?

Represent Chrysler, Dodge, Jeep, and Ram at a well-established dealership. Work alongside experienced technicians in a fast-paced, team-focused service department. Competitive guarantee plus commission-based compensation with strong earning potential. Ongoing manufacturer, product, service, and Lithia & Driveway training. Build long-term relationships with customers across a wide range of vehicles and service needs. Career growth opportunities within Lithia & Driveway.

What You’ll Do

• Welcome customers and identify vehicle maintenance and repair needs.
• Create and manage repair orders throughout the service process.
• Review recommended maintenance, repairs, timelines, and costs with customers.
• Partner with technicians to coordinate diagnosis, repairs, and service recommendations.
• Provide proactive updates and communicate changes in repair status, cost, or completion time.
• Review warranty coverage, maintenance plans, manufacturer-recommended services, and available repair options.
• Maintain accurate customer, vehicle, and repair-order documentation.
• Review completed work and charges with customers at vehicle delivery.
• Build customer relationships through consistent communication and follow-up.
• Support customer satisfaction, retention, and overall service department goals.

What You Bring

• 1+ years of automotive Service Advisor or Service Writer experience within a dealership or automotive repair environment.
• Experience creating and managing repair orders from vehicle check-in through completion.
• Experience communicating automotive maintenance and repair recommendations, timelines, and costs to customers.
• Experience working directly with automotive technicians to coordinate diagnosis, repair, and service recommendations.
• Experience using dealership management systems or automotive service software.
• Working knowledge of automotive maintenance, repair processes, warranty coverage, and manufacturer-recommended services.
• Experience supporting customer follow-up, service retention, and repair-order documentation.
• Valid driver’s license with an acceptable driving record.

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $60,000,- 70,000 Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!