Automotive Service Writer

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station; Bryan (TX); On-site; USD 45,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station seeks an experienced Service Advisor to manage the customer experience from write-up to delivery. You will write repair orders, document concerns, and present maintenance recommendations to obtain authorization.

The role requires collaboration with technicians and leadership to keep orders moving, with a focus on CSI and customer retention. Experience with domestic brands is a plus.

Qualifications

• 2+ years of automotive dealership Service Advisor or Service Writer experience.
• Experience in a domestic manufacturer dealership environment (CDJR/Stellantis, Ford, GM brands) preferred.
• Experience managing a high volume of repair orders and customer appointments.
• Experience presenting maintenance and repair recommendations and obtaining customer authorization.
• Experience working with technicians on diagnosis, estimates, status, and completion.
• Demonstrated experience supporting CSI and customer retention.
• Working knowledge of automotive maintenance, warranty terminology, and dealership service processes.

Responsibilities

• Manage the customer experience from service write-up through repair completion and delivery.
• Write accurate repair orders and document customer concerns.
• Present maintenance and repair recommendations and obtain customer authorization.
• Partner with technicians and service leadership to move repair orders.
• Provide proactive updates on diagnosis, pricing, status, and timelines.
• Handle questions with a focus on resolution and retention.
• Review completed repairs and invoices with customers at delivery.
• Drive CSI, customer retention, and repair-order performance.

Skills

Customer service

High volume handling

CDJR/Stellantis experience

Repair orders

Warranty & CSI

Dealership communication

Tools

Dealership management systems

Job description

Dealership: L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station

Position: Service Advisor
Schedule: Open Availability
Pay: DOE ($45K-$90K)
Location: Bryan CDJR

We're looking for an experienced Service Advisor / Service Writer with a background supporting customers in a high-volume domestic automotive dealership. We're looking for someone who understands the pace and expectations of a busy service drive, can confidently manage repair orders and service recommendations, and knows how important consistent communication is to CSI, customer retention, and dealership performance. If you have experience within a CDJR/Stellantis, Ford, Chevrolet, GMC, Buick, Cadillac, or other domestic manufacturer dealership environment, we want to hear from you!

What You’ll Do

• Manage the customer experience from service write-up through repair completion and vehicle delivery
• Write accurate repair orders and clearly document customer concerns
• Present maintenance and repair recommendations and obtain customer authorization
• Partner closely with technicians and service leadership to keep repair orders moving
• Provide proactive updates on diagnosis, pricing, repair status, and completion timelines
• Handle customer questions and service concerns with a focus on resolution and retention
• Review completed repairs and final invoices with customers at vehicle delivery
• Drive CSI, customer retention, repair-order performance, and recommended service sales
• Maintain accurate repair-order, customer communication, and follow-up documentation

What You’ll Bring

• 2+ years of automotive dealership Service Advisor or Service Writer experience
• Experience in a domestic manufacturer dealership environment, such as CDJR/Stellantis, Ford, or General Motors brands, preferred
• Experience managing a high volume of repair orders and customer appointments
• Experience presenting maintenance and repair recommendations and obtaining customer authorization
• Experience working directly with technicians on diagnosis, estimates, repair status, and completion
• Demonstrated experience supporting CSI/customer satisfaction and customer retention
• Working knowledge of automotive maintenance, warranty, repair terminology, and dealership service processes
• Experience using dealership management systems and service-lane technology
• Valid driver's license and acceptable driving record

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!