Automotive Service Writer

ARKANSAS FLEET CARE SOLUTIONS; Arkansas; On-site; USD 40,000 - 60,000; Full time

Job summary

ARKANSAS FLEET CARE SOLUTIONS is seeking an Automotive Service Writer to be the primary contact for customers, prepare service estimates, and coordinate with technicians for timely work. Responsibilities include maintaining customer records, following up on recommendations, and delivering excellent service while keeping the service area organized and welcoming.

The role requires a high school diploma, experience in automotive service, and proficiency with writing software.

Qualifications

• Must have proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with Mitchell1 and Auto Integrate.
• Positive attitude and commitment to customer satisfaction.

Responsibilities

• Be the primary point of contact for customers about service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain customer records and follow up on service recommendations.
• Provide exceptional customer service and resolve issues.
• Ensure a clean and organized service area for customers and staff.
• Stay updated on automotive technology and service procedures.
• Assist with inventory and parts ordering as needed.

Skills

Customer service

Communication

Multitasking

Detail orientation

Organizational skills

Education

High school diploma or equivalent

Automotive certifications (preferred)

Tools

Mitchell1

Auto Integrate

Job description

Job Description

About the Role:

Automotive Service Writer needed, where you will play a crucial role in delivering exceptional service to our valued customers. This position is perfect for someone who is passionate about the automotive industry and thrives in a fast-paced environment. Salary will be based on experience.

Responsibilities:

• Act as the primary point of contact for customers regarding service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain customer records and follow up on service recommendations.
• Provide exceptional customer service and resolve any issues that may arise.
• Ensure a clean and organized service area for customers and staff.
• Stay updated on automotive technology and service procedures.
• Assist in managing inventory and ordering of parts as needed.

Requirements:

• Proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in using service writing software Mitchell1 and Auto Integrate.
• High school diploma or equivalent; automotive certifications are a plus.
• Positive attitude and a commitment to customer satisfaction.