Automotive Service Technician - Growth, Training & Benefits

Madison Honda; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Professional work environment

Job summary

Madison Honda is seeking an Automotive Service Technician to diagnose and repair a variety of vehicle makes and models. You will troubleshoot customer concerns, maintain a friendly, respectful approach with customers, and ensure quality service is delivered on the first visit.

You will stay current with technical publications, participate in training, and complete all required paperwork. A valid state driver's license and ASE certification are required, with a high school diploma as a baseline.

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
• Ensure that common courtesy is shown toward all customers you come into contact with.
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged.
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
• Make every reasonable effort to ensure safe and honourable vehicle service is delivered as promised the first time.
• Address all original customer concerns before moving onto additional sales.
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived.
• Participate in any Factory, or in-house sponsored training programs offered to you.
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
• Perform any other duties assigned by the Service Manager, ASM or Group Leader.
• Always come to work on time, ready to work, and in a clean uniform.

Skills

Warranty inspections

Diagnostics

Maintenance

Repair service

Customer service

Communication skills

High energy

Education

High school diploma

ASE certification

Job description

Madison Honda is seeking an Automotive Service Technician to diagnose and repair a variety of vehicle makes and models. You will troubleshoot customer concerns, maintain a friendly, respectful approach with customers, and ensure quality service is delivered on the first visit.

You will stay current with technical publications, participate in training, and complete all required paperwork. A valid state driver's license and ASE certification are required, with a high school diploma as a baseline.