Automotive Service Support Specialist (Sat)

Donofrio's Dealerships; Keizer (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO after 90 days

Health coverage (Medical, Vision, and

Dental coverage

Flexible Spending Accounts

Health Savings Account contributions

Group Life Insurance

Paid holidays

Employee discounts

401k retirement program

Job summary

Skyline Ford is seeking a service advisor to join a hands-on, customer-focused team in our service department. You will answer calls, schedule service, and assist with shop workflow while providing clear updates to customers.

Ideal candidates have automotive service experience and a practical understanding of repairs. CDK/Xtime familiarity is a strong plus, with a requirement for Saturday availability and a team-oriented approach.

Qualifications

• Automotive industry experience is required.
• Dealership/service-advisor experience is preferred but not required.
• Familiarity with CDK and Xtime is a strong plus.

Responsibilities

• Answer phone calls, schedule appointments, and help customers with service questions.
• Assist with dispatching work to technicians and coordinating shop workflow.
• Support advisors with repair orders, customer updates, and follow-through.
• Handle overflow customers during the week.
• Serve as the Saturday advisor, managing customer check-in, repair recommendations, and vehicle delivery.

Skills

Customer service

Phone presence

Organization

Attention to detail

Prior automotive service experience

Willingness to learn

Tools

CDK

Xtime

Job description

Skyline Ford is seeking a service advisor to join a hands-on, customer-focused team in our service department. You will answer calls, schedule service, and assist with shop workflow while providing clear updates to customers.

Ideal candidates have automotive service experience and a practical understanding of repairs. CDK/Xtime familiarity is a strong plus, with a requirement for Saturday availability and a team-oriented approach.