Service Support Staff and Saturday Advisor - Keizer

Skyline Ford; Keizer, Northern (OR, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO after 90 days

Health coverage

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Group Life Insurance

7 Paid Holidays

Voluntary benefits

401k with employer contributions

Employee discounts

Job summary

Skyline Ford is seeking a service-focused team member to support our busy service department. You will answer calls, schedule appointments, assist with requests, and help dispatch work to technicians to keep the shop flowing smoothly.

The role emphasizes strong customer service, a mechanical understanding of repairs, and a proactive, detail‑oriented approach. Weekend coverage includes Saturdays, contributing to excellent customer experiences at Skyline Ford.

Qualifications

• Automotive industry experience required.
• Mechanical background with practical understanding of repairs.
• Strong customer service skills and professional phone presence.
• Excellent organization, attention to detail, and ability to manage competing priorities.
• Initiative and reliable follow-through; willingness to learn.

Responsibilities

• Answer phone calls, schedule appointments, and assist customers with service questions.
• Assist with dispatching work to technicians and coordinating shop workflow.
• Support advisors with repair orders, customer updates, and follow-through.
• Handle overflow customers during the week.
• Serve as the Saturday advisor, managing check-in, repair recommendations, and vehicle delivery.

Skills

Customer service

Phone presence

Organization

Tools

CDK

Xtime

Job description

Know cars? Good with people? Help keep our service department moving.

Skyline Ford is looking for someone with a mechanical background, strong customer service skills, and the drive to learn. This is a hands‑on opportunity to join a Ford dealership and play an important role on an experienced service team.

What you’ll do:

• Answer phone calls, schedule appointments, and help customers with service questions.
• Assist with dispatching work to technicians and coordinating shop workflow.
• Support advisors with repair orders, customer updates, and follow-through.
• Handle overflow customers during the week.
• Serve as the Saturday advisor, managing customer check‑in, repair recommendations, and vehicle delivery.

What we’re looking for:

• Previous automotive industry experience—whether as a service advisor, service writer, scheduler, independent shop assistant, or in another automotive service role.
• A mechanical background and a practical understanding of automotive repairs and maintenance.
• Strong customer service skills and a friendly, professional phone presence.
• Organization, attention to detail, and the ability to manage competing priorities.
• Initiative, dependable follow-through, and a strong desire to learn.
• Availability to work Saturdays.

Automotive industry experience is required. Dealership and service advisor experience are preferred but not required. Familiarity with CDK and Xtime is a strong plus.

Compensation:

Pay depends on experience (DOE).

We’re looking for someone who enjoys variety, takes ownership of their work, and understands that a great customer experience depends on a team that works well together.

Bring your automotive knowledge and your people skills.

Benefit Package:

• Paid Time Off: Paid Time Off after 90 days employment. PTO increases at 3rd and 5th year anniversaries.
• Health Coverage: Medical, Vision, and Dental coverage. Eligible first of the month after 60 days of service. Medical plans include HMO,PPO, and HDHP plan options!
• Medical and Dependent Care Flexible Spending Accounts
• Heath Savings Accounts: Health Savings Account benefit includes monthly employer contributions!
• Group Life Insurance: Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• 7 Paid Holidays
• Additional Benefits: Voluntary Life Insurance, Legal Shield, AFLAC and more.
• 401k Retirement Program: Includes employer contributions as well as pre-tax and Roth after-tax investment options. Eligible first of the month after 60 days of service.
• Employee Discounts: Enjoy employee discounts in parts, sales, and service.

Equal opportunity employer.