Service Appointment Coordinator

Germain BMW; Naples, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Vacation

Professional Development

Employee Discounts

Job summary

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the service department. This role requires strong communication and meticulous attention to detail to ensure a smooth customer experience.

The ideal candidate will manage the appointment calendar, handle inquiries by phone and email, and collaborate with service advisors and technicians.

Qualifications

• Excellent communication skills required.
• Previous customer service experience is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and strong organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Job description

Germain Lexus of Naples

Service Appointment Coordinator

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Appointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities:

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements:

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.