Service Scheduling Coordinator

Pecheles Ford; Greenville (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401(k) match

Paid time off

Growth opportunities

Family-owned environment

Job security

Employee discounts

Job summary

Pecheles Automotive in Greenville, NC is growing its Service Scheduling Department. We are looking for an organized, friendly team member to help deliver outstanding customer service by scheduling service appointments and coordinating between customers and the Service Team.

You will answer questions, maintain records, and use our CRM daily. Must be available Monday-Thursday 9:00 AM to 6:00 PM and Fridays 9:00 AM to 4:30 PM, with punctual attendance and a positive attitude.

Qualifications

• Minimum 1 year customer service experience.
• Strong communication skills.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.
• Able to multi-task in a fast-paced environment.
• Bilingual Spanish a plus!

Responsibilities

• Make 100+ calls a day.
• Provide outbound service calls to customers regarding service appointments, recalls and missed service appointments.
• Establish personal goals consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Update customer and vehicle information.
• Maintain appropriate records for recalls, loaner vehicles, and orders.
• Provide customers with vehicle maintenance information & recommendations based on the manufacturers' specifications.
• Participate in team & process development sessions - keeping positive relationships with teammates.
• Utilize CRM tracking system daily.
• Regular attendance and punctuality

Skills

Customer service

Communication

Team player

Multitasking

Bilingual (Spanish)

Tools

CRM system

Job description

Service Scheduling Coordinator

Greenville, NC

Pecheles Automotive is growing, and so is our Service Scheduling Department!

We're excited to add new team members who are organized, friendly, and ready to help deliver outstanding customer service. Come grow with a team that values collaboration, professionalism, and opportunity for advancement.

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.Must be available to work Monday through Thursday from 9:00 AM to 6:00 PM (including a one-hour lunch break) and Fridays from 9:00 AM to 4:30 PM.

A commitment to excellent attendance and punctuality is essential.

In this role, you will be the link between our customers and the Service Team. You will assist the customer with scheduling service appointments, answer customer questions, and ensure our customers are well-informed. The Coordinator provides superior Customer Service by communicating with Service, Parts, and Sales Team Members to provide accurate information to our customers, while maintaining detailed records, and following the prescribed standards & guidelines.

Every employee at Pecheles Automotive plays a vital role in our success. We are committed to continuing the award-winning service and exceptional value that our community has trusted and come to expect from us over the years.

What We Offer:

• Competitive Benefits Package
  Comprehensive medical, dental, and vision insurance to support you and your family.
• 401(k) with Generous Employer Match
  Plan confidently for your future with a strong company match program.
• Paid Time Off
  Enjoy paid vacation time - including 3 paid vacation days earned at your 6-month anniversary.
• Growth Opportunities
  We believe in promoting from within and creating opportunities for career advancement.
• Family-Owned and Operated
  Work in a supportive environment where employees are valued like family.
• Long-Term Job Security
  Join a growing company with a strong reputation and long-standing success.
• Employee Discounts
  Receive discounts on products and services across our dealerships.

Responsibilities:

• Make 100+ calls a day
• Provide outbound service calls to current and potential customers regarding service appointments, recalls and missed service appointments.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Update customer and vehicle information
• Maintain appropriate records for recalls, loaner vehicles, and orders
• Provide customers with vehicle maintenance information & recommendations based on the manufacturers' specifications
• Participate in team & process development sessions - keeping positive relationships with teammates
• Utilize CRM tracking system daily
• Regular attendance and punctuality

Qualifications:

• Minimum 1 year customer service experience
• Strong communication skills
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen
• Able to multi-task in a fast-paced environment
• Bilingual Spanish a plus!