Automotive Service Scheduler - Customer-Focused Scheduling

keeler; Latham (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

On-site gym

Job summary

Keeler – Service Department in Latham, NY seeks a full-time service coordinator to handle inbound calls, schedule appointments, and provide exceptional customer service. No automotive experience is required, though call center experience is a plus.

Schedule is Monday–Friday 7:00AM–4:00PM with rotating Saturdays; annual compensation ranges from $35,360 to $50,000, plus commission based on experience and performance.

Qualifications

• Valid driver’s license.
• Strong communication skills and a customer-first attitude.
• Ability to multi-task and work in a fast-paced environment.
• Self-motivated and dependable.

Responsibilities

• Answering incoming service calls promptly and professionally.
• Scheduling service appointments with customers.
• Providing clear communication and follow-up regarding services and appointments.
• Maintaining an organized, accurate service appointment schedule.
• Collaborating with service department staff to ensure smooth operations.

Skills

Communication

Customer service

Multi-tasking

Call center experience

Tools

CDK

MyKaarma

Job description

Keeler – Service Department in Latham, NY seeks a full-time service coordinator to handle inbound calls, schedule appointments, and provide exceptional customer service. No automotive experience is required, though call center experience is a plus.

Schedule is Monday–Friday 7:00AM–4:00PM with rotating Saturdays; annual compensation ranges from $35,360 to $50,000, plus commission based on experience and performance.