Automotive Appointment Coordinator

keeler; Latham (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

On-site gym

Job summary

Keeler – Service Department in Latham, NY seeks a full-time service coordinator to handle inbound calls, schedule appointments, and provide exceptional customer service. No automotive experience is required, though call center experience is a plus.

Schedule is Monday–Friday 7:00AM–4:00PM with rotating Saturdays; annual compensation ranges from $35,360 to $50,000, plus commission based on experience and performance.

Qualifications

• Valid driver’s license.
• Strong communication skills and a customer-first attitude.
• Ability to multi-task and work in a fast-paced environment.
• Self-motivated and dependable.

Responsibilities

• Answering incoming service calls promptly and professionally.
• Scheduling service appointments with customers.
• Providing clear communication and follow-up regarding services and appointments.
• Maintaining an organized, accurate service appointment schedule.
• Collaborating with service department staff to ensure smooth operations.

Skills

Communication

Customer service

Multi-tasking

Call center experience

Tools

CDK

MyKaarma

Job description

Keeler – Service Department

Position Overview:

This full-time position involves answering incoming phone calls, scheduling service appointments, and providing outstanding customer service. The role requires strong communication skills, an ability to manage multiple tasks, and a positive, professional demeanor. No prior automotive experience is required; however, previous call center experience is a plus.

Schedule:

• Monday – Friday : 7:00AM-4:00PM
• Rotating Saturdays
• Annual Compensation Range: $35,360 to $50,000 (hourly plus commission), depending on experience and performance

Key Responsibilities:

• Answering incoming service calls promptly and professionally
• Scheduling service appointments with customers
• Providing clear communication and follow-up regarding services and appointments
• Maintaining an organized, accurate service appointment schedule
• Collaborating with service department staff to ensure smooth operations

Requirements:

• A valid driver’s license
• Strong communication skills and a customer-first attitude
• Ability to multi-task and work in a fast-paced environment
• Self-motivated and dependable

Preferred Qualifications:

• Previous call center or customer service experience
• Ability to Multi-Task
• CDK or MyKaarma knowledge

Benefits:

• Medical, Dental, and Vision Coverage
• Paid Vacation, Sick, and Personal Time
• 401(k) Plan with Employer Contribution
• On-Site Gym