Automotive Appointment Coordinator

Keeler Motor Car Company; Latham (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan with employer contribution

On-site gym

Job summary

Keeler Motor Car Company – Service Department in Latham, NY is hiring for a full-time Service Department Associate. Responsibilities include answering incoming calls, scheduling service appointments, and delivering outstanding customer service to our clients.

No automotive experience required; call center experience is a plus. Schedule: Mon–Fri 7:00 AM–4:00 PM, rotating Saturdays; Annual compensation $35,360 to $50,000 (hourly plus commission) depending on experience and performance.

Qualifications

• A valid driver’s license.
• Strong communication skills and a customer-first attitude.
• Ability to multi-task and work in a fast-paced environment.
• Self-motivated and dependable.

Responsibilities

• Answering incoming service calls promptly and professionally
• Scheduling service appointments with customers
• Providing clear communication and follow-up regarding services and appointments
• Maintaining an organized, accurate service appointment schedule
• Collaborating with service department staff to ensure smooth operations

Skills

Communication

Multi-tasking

Customer service

Dependable

Tools

CDK

MyKaarma

Job description

Keeler – Service Department

Position Overview

This full-time position involves answering incoming phone calls, scheduling service appointments, and providing outstanding customer service. The role requires strong communication skills, an ability to manage multiple tasks, and a positive, professional demeanor. No prior automotive experience is required; however, previous call center experience is a plus.

Schedule

• Monday – Friday : 7:00AM-4:00PM
• Rotating Saturdays
• Annual Compensation Range: $35,360 to $50,000 (hourly plus commission), depending on experience and performance

Key Responsibilities

• Answering incoming service calls promptly and professionally
• Scheduling service appointments with customers
• Providing clear communication and follow-up regarding services and appointments
• Maintaining an organized, accurate service appointment schedule
• Collaborating with service department staff to ensure smooth operations

Requirements

• A valid driver’s license
• Strong communication skills and a customer-first attitude
• Ability to multi-task and work in a fast-paced environment
• Self-motivated and dependable

Preferred Qualifications

• Previous call center or customer service experience
• Ability to Multi-Task
• CDK or MyKaarma knowledge

Benefits

• Medical, Dental, and Vision Coverage
• Paid Vacation, Sick, and Personal Time
• 401(k) Plan with Employer Contribution
• On-Site Gym