Automotive Service Scheduler | Customer-Focused Coordinator

Jenkinsandwynnefordclarksville; Clarksville (TN); On-site; USD 37,030,000 - 48,932,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

HSA options

401(k) with match

Employee discounts

Job summary

Jenkins & Wynne in Clarksville, TN is seeking a Service Scheduling Coordinator to manage and coordinate service appointments for Ford, Lincoln, and Honda departments. The role emphasizes delivering a high-quality customer experience through efficient scheduling and clear communication.

The ideal candidate should be friendly, organized, and dependable, with strong phone etiquette and the ability to multitask in a fast-paced environment. Automotive knowledge is a plus but not required.

Qualifications

• Previous customer service, call center, receptionist, or scheduling experience preferred.
• Automotive dealership experience is a plus, but not required.
• Excellent phone etiquette and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and professionalism.
• Comfortable using computers and learning new scheduling software.
• Ability to remain patient, positive, and solution-oriented when assisting customers.
• Dependable, punctual, and able to work well in a team environment.
• Willingness to learn basic automotive service terminology and dealership procedures.

Responsibilities

• Answer incoming service scheduling calls for Jenkins & Wynne Ford, Lincoln, and Honda.
• Assist customers with scheduling maintenance, repair, and recall appointments.
• Accurately enter customer and vehicle information into dealership scheduling systems.
• Ask appropriate questions to understand customer service needs and schedule appointments accordingly.
• Explain basic service scheduling procedures, appointment availability, and dealership services.
• Communicate important appointment information, including expected service timeframes and drop-off instructions.
• Assist customers with questions regarding service appointments and direct more complex concerns to the appropriate department.
• Coordinate with service advisors and other team members to ensure accurate scheduling and a smooth customer experience.
• Maintain a professional, friendly, and helpful attitude during every customer interaction.
• Follow dealership processes and maintain accurate customer records.

Skills

Customer service

Scheduling

Phone etiquette

Organizational skills

Multitasking

Teamwork

Automotive terminology

Tools

Scheduling software

Computers

Microsoft Office

Job description

Jenkins & Wynne in Clarksville, TN is seeking a Service Scheduling Coordinator to manage and coordinate service appointments for Ford, Lincoln, and Honda departments. The role emphasizes delivering a high-quality customer experience through efficient scheduling and clear communication.

The ideal candidate should be friendly, organized, and dependable, with strong phone etiquette and the ability to multitask in a fast-paced environment. Automotive knowledge is a plus but not required.