Automotive Service Scheduler & Customer Care Pro

Bobby Rahal Automotive Group; Sporting Hill (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

On-the-job training

Team events

Referral bonuses

Holiday parties

Work-life balance

Job summary

Bobby Rahal Automotive Group in Mechanicsburg, PA is seeking an Automotive Service Appointment Coordinator to handle inbound calls and emails, schedule service visits, and verify client information. You will identify primary concerns, check recalls, and document complaints to ensure accurate appointments.

The role emphasizes exceptional customer service, strong phone and computer skills, and the ability to print repair orders for the next day. Training is provided and integrity is valued.

Qualifications

• Excellent customer service abilities with a focus on active listening.
• Strong communication skills for phone and email interactions.
• Proficient with computers and scheduling software.
• Valid driver's license and clean driving record required.
• Ability to work at a desk for most of the day.

Responsibilities

• Handle incoming calls and emails to schedule automotive service appointments.
• Verify client information and recall status; document concerns accurately.
• Follow scheduling procedures and print repair orders for next day.
• Demonstrate integrity and transparent communication with clients.

Skills

Exceptional customer service

Phone skills

Computer skills

Valid driver’s license

Clean driving record

Desk job

Job description

Bobby Rahal Automotive Group in Mechanicsburg, PA is seeking an Automotive Service Appointment Coordinator to handle inbound calls and emails, schedule service visits, and verify client information. You will identify primary concerns, check recalls, and document complaints to ensure accurate appointments.

The role emphasizes exceptional customer service, strong phone and computer skills, and the ability to print repair orders for the next day. Training is provided and integrity is valued.