Automotive Service Appointment Scheduler

Bobby Rahal Automotive Group; Sporting Hill (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

On-the-job training

Team events

Referral bonuses

Holiday parties

Work-life balance

Job summary

Bobby Rahal Automotive Group in Mechanicsburg, PA is seeking an Automotive Service Appointment Coordinator to handle inbound calls and emails, schedule service visits, and verify client information. You will identify primary concerns, check recalls, and document complaints to ensure accurate appointments.

The role emphasizes exceptional customer service, strong phone and computer skills, and the ability to print repair orders for the next day. Training is provided and integrity is valued.

Qualifications

• Excellent customer service abilities with a focus on active listening.
• Strong communication skills for phone and email interactions.
• Proficient with computers and scheduling software.
• Valid driver's license and clean driving record required.
• Ability to work at a desk for most of the day.

Responsibilities

• Handle incoming calls and emails to schedule automotive service appointments.
• Verify client information and recall status; document concerns accurately.
• Follow scheduling procedures and print repair orders for next day.
• Demonstrate integrity and transparent communication with clients.

Skills

Exceptional customer service

Phone skills

Computer skills

Valid driver’s license

Clean driving record

Desk job

Job description

Automotive Service Appointment Coordinator

Bobby Rahal Automotive Group - 6696 Carlisle Pike, Mechanicsburg PA 17050

Schedule: Monday - Friday 8am to 5pm with a Saturday rotation (and a designated day off during the week if it is your turn to work Saturday)

Hourly Rate of Pay: $16.00

WHY YOU'LL LOVE IT HERE

• Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
• Health insurance and a wide variety of other voluntary benefits after 30 days
• 401(k) participation with company match after 6 months
• On the job training and opportunities for advancement across the Team Rahal organization
• Team member appreciation monthly events
• Team member referral bonuses
• Annual holiday parties
• Excellent work-life balance!

WHAT YOU'LL DO

In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls, properly verifying client information, and accurately documenting complaints. To ensure that everything runs smoothly, you print repair orders for the next day's business.

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

WHAT YOU'LL BRING

• Exceptional customer service skills
• Strong phone and computer skills
• Valid driver's license and clean driving record
• Ability to spend most of your workday seated at a desk

READY TO JOIN OUR TEAM?