Service Appointment Coordinator - Bobby Rahal Automotive Group

Bobby Rahal Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off & holidays

Health insurance & benefits

401(k) with company match

On the job training & advancement

Team events & referral bonuses

Annual holiday parties

Excellent work-life balance

Job summary

Bobby Rahal Automotive Group in Mechanicsburg is seeking an Automotive Service Appointment Coordinator to manage scheduling, client communication, and data entry. You will verify information, check recalls, and print repair orders for the next business day.

The role emphasizes customer service, professional phone/email interaction, and accurate record-keeping. A clean driving record and ability to work at a desk are required.

Qualifications

• Exceptional customer service is essential for handling calls and emails with clients.
• Strong phone and computer skills enable efficient scheduling and data entry.
• A valid driver’s license and clean driving record are required for verification when needed.

Responsibilities

• Schedule appointments and manage the calendar.
• Check open recalls and verify client information.
• Document complaints accurately in the system.
• Print repair orders for the next business day.

Skills

Exceptional customer service

Strong phone & computer skills

Valid driver’s license

Desk work stamina

Job description

Automotive Service Appointment Coordinator

Bobby Rahal Automotive Group - 6696 Carlisle Pike, Mechanicsburg PA 17050

Schedule: Monday - Friday 8am to 5pm with a Saturday rotation (and a designated day off during the week if it is your turn to work Saturday)

Hourly Rate of Pay: $16.00

WHY YOU'LL LOVE IT HERE

• Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
• Health insurance and a wide variety of other voluntary benefits after 30 days
• 401(k) participation with company match after 6 months
• On the job training and opportunities for advancement across the Team Rahal organization
• Team member appreciation monthly events
• Team member referral bonuses
• Annual holiday parties
• Excellent work-life balance!

WHAT YOU'LL DO

In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls, properly verifying client information, and accurately documenting complaints. To ensure that everything runs smoothly, you print repair orders for the next day's business.

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

WHAT YOU'LL BRING

• Exceptional customer service skills
• Strong phone and computer skills
• Valid driver's license and clean driving record
• Ability to spend most of your workday seated at a desk

READY TO JOIN OUR TEAM?