Automotive Service Scheduler – Client Care & Appointments

Bobby Rahal Motorcar Co.; Mechanicsburg (Cumberland County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

On-the-job training

Advancement opportunities

Team events

Referral bonuses

Holiday parties

Work-life balance

Job summary

Bobby Rahal Automotive Group is seeking an Automotive Service Appointment Coordinator in Mechanicsburg, PA. The role involves handling client calls and emails to identify concerns and schedule the right service appointments, using our scheduling procedures and documenting details for accuracy.

Ideal candidates bring exceptional customer service, strong phone and computer skills, and a valid driver's license with a clean driving record.

Qualifications

• Exceptional customer service skills.
• Strong phone and computer skills.
• Valid driver's license and clean driving record.

Responsibilities

• Talk to clients on the phone or via email to identify their primary concern and schedule the appropriate appointment.
• Follow scheduling procedures by checking for open recalls, verifying client information, and documenting complaints.
• Print repair orders for the next day's business.

Skills

Exceptional customer service

Strong phone skills

Strong computer skills

Job description

Bobby Rahal Automotive Group is seeking an Automotive Service Appointment Coordinator in Mechanicsburg, PA. The role involves handling client calls and emails to identify concerns and schedule the right service appointments, using our scheduling procedures and documenting details for accuracy.

Ideal candidates bring exceptional customer service, strong phone and computer skills, and a valid driver's license with a clean driving record.