Automotive Service & Sales Specialist

Pep Boys; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

Pep Boys in Dallas, TX is seeking a customer-focused associate to help grow the business across service, parts, and sales, guiding customers with expert product and service knowledge. As the first point of contact, you’ll engage customers, schedule appointments, perform express automotive services, handle work orders and register transactions, and uphold safety and policy standards.

This role requires a high school diploma, a valid driver’s license, and at least one year in automotive service or

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts for commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Organize and maintain productivity of the service business through work orders and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under Management.
• Follow policies related to cash, credit, check, refund and return policies; work with management to address customer service issues and opportunities.
• Conduct express automotive services including tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filters and bulb replacement, battery installation, and thorough vehicle inspection.
• Maintain safety procedures and ensure wheel torque and oil/fluid services are performed per SOPs.
• Partner with Management to maintain a safe work environment compliant with laws and company policies.
• Effectively communicate with associates, management, and customers; interpret and retain information and apply knowledge.
• Serve as key holder with opening and closing responsibilities.
• Keep shop organized and neat.
• Adhere to all company policies, safety and environmental rules.
• Other duties as assigned.

Skills

High School Diploma

Valid Driver's License

Automotive service experience

Sales experience

Basic math knowledge

Education

High school diploma or equivalent

Job description

Pep Boys in Dallas, TX is seeking a customer-focused associate to help grow the business across service, parts, and sales, guiding customers with expert product and service knowledge. As the first point of contact, you’ll engage customers, schedule appointments, perform express automotive services, handle work orders and register transactions, and uphold safety and policy standards.

This role requires a high school diploma, a valid driver’s license, and at least one year in automotive service or