Automotive Service Manager

Rairdon Automotive Group; Kirkland (WA); On-site; USD 124,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) plan with match

Paid Holidays

Job summary

Rairdon Auto Group in Kirkland, WA seeks a hands-on Service Manager to lead a busy service drive, motivate advisors, and elevate the customer experience. The role emphasizes driving service sales, ensuring smooth workflows, and maintaining high CSI scores in a fast-paced environment.

You will coordinate with technicians, dispatch, and parts to meet performance targets, uphold quality standards, and deliver exceptional customer service in a thriving dealership setting.

Qualifications

• Experience leading a service department in a high-volume dealership or service drive.
• Strong focus on customer satisfaction (CSI) and retention.
• Proven ability to coach advisors and drive service sales.

Responsibilities

• Oversee daily operations of a high-volume service drive and ensure smooth workflow.
• Coach and motivate Service Advisors for peak performance.
• Monitor CSI scores, customer retention, and advisor productivity.
• Resolve customer concerns quickly and professionally while ensuring warranty compliance.
• Maintain strong cross-functional communication between advisors, technicians, dispatch, parts, and management.

Skills

Leadership

Service leadership

Customer focus

Communication

Team supervision

Job description

NOW HIRING: SERVICE MANAGERRairdon Auto Group | High Volume | High OpportunityIf you thrive in a fast-paced, customer-focused environment and know how to lead a service team — we want to talk to you.We’re a high-volume dealership with a strong reputation, loyal customer base, and a service department that stays busy year-round. We’re looking for a Service Manager who can keep the department running smoothly, motivate the team, deliver exceptional CSI, and drive service sales results.Compensation: Full-time total annual compensation between $124,000.00 - $240,000.00; including 4% commissions of monthly net profit on the service department in accordance with the terms of pay plan; 3% commissions of monthly net profit on the details department in accordance with the terms of the pay plan; additional monthly 1.25% commission of net profit on service department if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan.What You’ll DoAs our Service Manager, you’ll lead the day-to-day sales operations of a high-traffic service drive, ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met.Responsibilities include:Oversee daily operations and workflow (focus on additional service requests,RO flow, customer throughput)Coach, support, and motivate Service Advisors for peak performanceMonitor and improve CSI scores, customer retention, and advisor productivityResolve customer concerns quickly and professionallyEnsure processes are followed (MPI, upsell, warranty compliance, approvals)Maintain strong communication between advisors, technicians, dispatch, parts, and managementLead by example in customer engagement, professionalism, and teamworkWhat We’re Looking ForProven experience in a service leadership role (Top performer in Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)Strong CDJR service department experience a plus (not required but preferred)Ability to lead a high-performing team in a high-volume environmentCustomer-first mindset — calm, confident, and solutions-drivenStrong communication skills and ability to hold staff accountableKnowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retentionAbility to multitask and manage peak drive times without losing composureWhy You’ll Love It Here High-volume service department = high opportunity Competitive compensation (base + performance incentives) Stable dealership with consistent traffic and strong OEM support Great team, strong processes, and leadership that listens Medical, Dental, Vision, 401(k), PTOReady to Lead a Busy Team?If you're a hands-on leader who can keep the service department moving, support advisors, and elevate customer experience — this could be your next big step.Apply Now — Send your resume or work history today.All inquiries are confidential.Benefits:Medical, Vision, and Dental InsuranceVoluntary Short Term Disability InsuranceVoluntary Accident InsuranceCritical Illness InsuranceHospital Indemnity Insurance6 Paid Holidays subject to completion of 90-day introductory period401k plan with match, subject to completion of the introductory period and other eligibility requirementsPaid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.