Automotive Service & Parts Concierge

Pep Boys Inc; West Palm Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

Pep Boys Inc is looking for a motivated service associate to engage customers at the service desk, on the sales floor, and at the register, providing expert product and service knowledge.

You will schedule appointments, upsell parts and services, and ensure customer care standards while maintaining a clean, organized shop environment. Strong communication and teamwork are essential for success.

Qualifications

• HS diploma or equivalent required.
• Valid driver’s license.
• 1 year of automotive service experience preferred.
• Strong verbal and customer service skills.
• Ability to work days, nights, weekends, holidays.

Responsibilities

• Serve as first point of contact for customers by phone and in-store.
• Schedule appointments and upsell parts and services.
• Maintain service desk, sales floor, and register transactions.
• Adhere to cash, credit, refund and return policies.
• Perform express automotive services and basic inspections.
• Follow safety procedures and keep the shop organized.
• Communicate with associates, management, and customers.

Job description

Pep Boys Inc is looking for a motivated service associate to engage customers at the service desk, on the sales floor, and at the register, providing expert product and service knowledge.

You will schedule appointments, upsell parts and services, and ensure customer care standards while maintaining a clean, organized shop environment. Strong communication and teamwork are essential for success.