Automotive Service & Parts Advisor

The Pep Boys Manny Moe & Jack LLC; Middleburg (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k) with match

PTO and holiday pay

DailyPay

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register. You will provide product and service knowledge, schedule appointments, and sell parts and services that help keep vehicles running at peak efficiency.

As part of the team, you will manage work orders and register transactions, support safety procedures, and communicate clearly with customers and coworkers.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Mathematics basics

Education

High school diploma or equivalent

Tools

POS system

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register. You will provide product and service knowledge, schedule appointments, and sell parts and services that help keep vehicles running at peak efficiency.

As part of the team, you will manage work orders and register transactions, support safety procedures, and communicate clearly with customers and coworkers.