Automotive Service & Parts Advisor

The Pep Boys Manny Moe & Jack LLC; Lowes Grove (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

The Pep Boys Manny Moe & Jack LLC is seeking a Service Desk Associate in North Carolina to engage customers, schedule appointments, and advise on parts and services at the service desk, sales floor, and register.

You will handle work orders, maintain store organization, follow policies, and help ensure safe, efficient service. A high school diploma, valid driver's license, and automotive experience are required or preferred.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License required.
• One year of related automotive service experience preferred.
• One year of sales experience preferred.
• Basic math for commissions and discounts.

Responsibilities

• First point of contact for customers in-store and over the phone; engage customers, schedule appointments, and upsell parts and services.
• Organize and manage service business through work orders and register transactions; maintain vehicle knowledge.
• Assist management with customer care, work orders, and store operations.
• Follow all cash, credit, return, and refund policies; address customer service issues with the team.
• Perform express automotive services and basic vehicle inspections.
• Ensure safety procedures and proper wheel torque and fluid service per SOPs.
• Collaborate with management to maintain a safe, clean, and compliant work environment.
• Communicate clearly with associates, management, and customers; relay information effectively.
• In some locations, may perform opening/closing duties.
• Maintain an organized and neat shop; adhere to all policies.

Skills

Customer service

Sales experience

Communication

Math for commissions

Education

High school diploma or equivalent

Valid Driver's License

Job description

The Pep Boys Manny Moe & Jack LLC is seeking a Service Desk Associate in North Carolina to engage customers, schedule appointments, and advise on parts and services at the service desk, sales floor, and register.

You will handle work orders, maintain store organization, follow policies, and help ensure safe, efficient service. A high school diploma, valid driver's license, and automotive experience are required or preferred.