Automotive Service Ops Lead

Bert Ogden Motors Inc; Edinburg (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

401(K)

Vision Insurance

Dental Insurance

Medical Insurance

Job summary

Bert Ogden Motors Inc in Edinburg, TX is seeking an Assistant Service Manager to support the Service Manager in leading daily department operations. You will coach service consultants, monitor repair orders, assist with escalated customer concerns, and help ensure a consistent, high-quality customer experience.

You will promote adherence to dealership procedures, maintain accurate service documentation, and collaborate with technicians and parts staff to keep repairs moving smoothly.

Qualifications

• High school diploma or GED required.
• Two years of experience in automotive service or repair facility.
• One year of experience leading, coaching, or supervising service department employees preferred.

Responsibilities

• Support the Service Manager in organizing, coordinating, and monitoring daily service department operations.
• Assist with assigning daily work priorities to service consultants based on appointments, customer needs, staffing, and department workload.
• Monitor department workflow and coordinate with service consultants, technicians, team leaders, and parts personnel to help keep repairs moving efficiently.
• Coach, train, and support service consultants in following dealership procedures, documenting repair orders accurately, and meeting customer service standards.
• Provide the Service Manager with observations regarding employee performance, workflow concerns, and opportunities for improvement.
• Assist customers during high-volume periods and help ensure accurate customer, vehicle, and service information is obtained.
• Address escalated customer concerns within assigned authority and involve the Service Manager when additional approval or resolution is required.
• Review open repair-order reports and follow up with the appropriate employees to help resolve delays and close completed repair orders promptly.
• Assist with vehicle quality-control inspections and verify that identified concerns are addressed before customer delivery.
• Follow up with customers as assigned to support satisfaction, respond to questions, and help resolve service-related concerns.
• Help maintain the supplies, tools, records, and resources needed for efficient department operations.
• Partner with dealership departments to promote effective communication, timely service, and a consistent customer experience.
• Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
• Provide department leadership and perform responsibilities delegated by the Service Manager during absences or as business needs require.

Skills

Leadership

Communication

Problem solving

Team coaching

Customer service

Attention to detail

Automotive knowledge

Instruction following

Manual transmission driving

Education

High school diploma or GED

Job description

Bert Ogden Motors Inc in Edinburg, TX is seeking an Assistant Service Manager to support the Service Manager in leading daily department operations. You will coach service consultants, monitor repair orders, assist with escalated customer concerns, and help ensure a consistent, high-quality customer experience.

You will promote adherence to dealership procedures, maintain accurate service documentation, and collaborate with technicians and parts staff to keep repairs moving smoothly.