Automotive Service Manager - Profit & Guest Experience Lead

Mills Automotive Group; Baxter (MN); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & Profit-Sh_

Paid Time Off

Paid Holidays

Job summary

Mills Automotive Group is seeking an experienced Service Manager to lead our service department and drive profitability while ensuring high guest satisfaction.

You will oversee daily operations, coach technicians, monitor KPIs, and maintain compliance with manufacturer standards. The role offers a commission-based pay plan with a base draw and incentives tied to guest scores, net income, and gross profit.

Qualifications

• 3+ years of experience in an automotive dealership service department.
• Strong leadership and team development skills.
• Proven track record of driving service department performance and profitability.
• Excellent communication and guest service skills.
• Familiarity with dealership management systems (CDK, etc.).
• OEM experience preferred.

Responsibilities

• Manage all aspects of the service department, including workflow, scheduling, and productivity.
• Lead, coach, and develop service technicians and support Team.
• Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.).
• Ensure exceptional Guest experiences and handle escalated Guest concerns.
• Maintain compliance with manufacturer standards and warranty requirements.
• Control expenses, manage departmental budget, and drive profitability.
• Work closely with sales departments to maximize overall dealership performance.
• Maintain a safe, organized, and efficient shop environment.

Skills

Leadership

Team development

Guest service

Profitability driving

Communication

Tools

CDK

Job description

Mills Automotive Group is seeking an experienced Service Manager to lead our service department and drive profitability while ensuring high guest satisfaction.

You will oversee daily operations, coach technicians, monitor KPIs, and maintain compliance with manufacturer standards. The role offers a commission-based pay plan with a base draw and incentives tied to guest scores, net income, and gross profit.